Bira Beach Hotel Hell – Dirty, Smelly, Rat-Infested and Poor Service!

5.00 avg. rating (98% score) - 1 vote

We had phoned ahead to confirm our late arrival at Bira Beach Hotel at Pantai Bira, South Sulawesi, and were assured that someone at the hotel would be up. However, on leaving our rental car in the midnight darkness, the hotel door turned out to be locked. We knocked and banged for a while and tried phoning the hotel number. Eventually someone woke up who sleepily showed us to our bungalow.

Pantai BiraOur Night in Hotel Hell

We were exhausted from our long journey all the way from Tana Toraja, and just wanted to have a shower and go to bed. But there was no running water. A sign informed us that during the night there was indeed no water, and that guests should save some water in the large plastic bucket provided. There were only a few centimetres of water in our plastic bucket.

The leftover sachet from someone else’s shampoo littered the bathroom and this rubbish, along with the ants and hairs in the bed, suggested that the room had not been cleaned. We used our limited water to wash our faces and brush our teeth before quickly retiring to bed. There wasn’t even water to flush the toilet.

Rats!

It was nearly 1am and we were so tired. Just as I was nodding off I was woken with a start by a scuttling sound beneath me—a rat’s footsteps! We got up again but couldn’t find the culprit and so returned to bed. I was almost ready to believe that my mind was playing tricks on me. Then suddenly there was a much louder noise. We immediately leapt out of bed and saw a large rat in one of the two holes above and below the air conditioning unit.

Rat holesAlthough not scared of rodents, we didn’t want to wake up to find holes chewed in our bags, let alone have rats running across our bed in the night. We expected better from a hotel that isn’t the cheapest in the area.

We returned to reception and after much banging and several tries at phoning we finally succeeded in rousing somebody who agreed we could move to a different bungalow, without a word of apology.

Moving Bungalows

We were offered no assistance in moving our luggage to the new room; indeed we were just given the new key and the staff went away. While we were moving our belongings there was a power cut and we were plunged into pitch black. Slowly and carefully moving by moonlight we moved to the new bungalow.

It was similar; a double bed, wooden veranda area with chairs, a cold water only bathroom with no running water at night, and an air conditioner. The new room was possibly slightly cleaner, with only one obvious piece of rubbish, a half-empty water bottle on the veranda. We were relieved that there were no rat holes.

Unfortunately the bathroom door was on its last legs and wouldn’t close. The smell from the bathroom permeated through the bungalow. When the electricity at last came back on we turned on the air conditioning to try to get rid of the bathroom smell. When we woke up in the morning it had mysteriously switched itself off.

Excuses and Apologies

The next morning we were given towels, toilet tissue and soap. When I asked why we didn’t receive them upon check-in, I was told that the hotel had run out of towels at that time. I explained our complaints, from poor service to rats, but the member of staff seemed disinterested and did not offer an apology.

A while later, another staff member came and heard our complaints. She did apologise and said she would make a note that the bungalow with rats should not be used until the problem was fixed. She offered us a discount, which she honoured when we checked out later that day. We had had enough of Bira Beach Hotel and nothing would make us stay there again.

Karimunjawa: Holiday Fail

0.00 avg. rating (0% score) - 0 votes

Karimunjawa is a group of 27 islands off the north coast of Java, 22 of which remain uninhabited. Due to its abundance of coral and marine life, the area has been designated as a national park. Famous for its pristine white sand beaches and relatively unharmed by the tourist industry, but accessible by sea from mainland Java, this seemed the perfect destination for a relaxing beach holiday.

This was the first (and last) time I have ever bought a package trip. Having met a friend of a friend who took groups to Karimunjawa on trips, we were convinced by him to buy a package at a cost of Rp. 475,000 per person (or about £35), which would include the following:

1. Economy return tickets on KMP Muria
2. Transportation to accommodation for duration of stay
3. Cost of homestay accommodation for 4 days 3 nights
4. 8 meals
5. Grilled fish 2x
6. Visitor ticket 2 days
7. Boat hire 2 days
8. Upwater and underwater documentation (copy of file, please bring 4GB flashdisk)
9. Drinking water and snacks for duration of stay
10. First aid equipment
11. Local guide fee
12. Karimunjawa Holiday guide fee
13. Coconut drink

It is important to point out that this is all we were told; we were not shown the company’s website and did not even know the name of the company until we arrived at Jepara harbour and paid in full. At the time, however, this seemed like a good deal and we happily paid a deposit. We arrived at Jepara harbour in plenty of time, met the people from the tour company and paid the remainder of the money. The dock area was already busy. We were given economy class tickets for the ferry, KMP Muria, and an information sheet about the trip. To my horror this sheet contained a detailed schedule from morning until night every day, whizzing participants to lots of different places with only one to two hours at each one, with breakfast at 6am every morning. This was not what we had paid for. Nobody had told us there was a timetable, let alone one like this. We wanted to relax on our short holiday, to spend time lying on the beach, swimming in the sea and soaking up the atmosphere, to sleep in as late as we wanted and not to be controlled by someone else’s schedule.

We boarded the ship, which was already getting crowded. Horror moment number two: we didn’t actually have the right to a seat with our tickets. All the seats were full. We walked past the door to the air conditioned VIP section and I regretted not getting a VIP ticket. We went upstairs onto the outside upper deck where people were sitting cross-legged on the dirty floor in small groups. The sun beat down upon us. We found a small piece of floor on the right hand side of the deck and sat down. Apparently conditions are always like this on KMP Muria. People rigged up sarongs and pieces of tarpaulin to provide shade during the six hour journey. I sat there sheltering under a sarong, hoping that the journey would go smoothly; on a ship this full there would be little chance of survival if anything went wrong. I suddenly understood why reports of ships sinking are not infrequent here in Indonesia. A man near me threw up into a plastic bag. Then his son threw up on the floor. They sat in the pool of vomit for the rest of the journey.

Cramped conditions on board KMP Muria

Cramped conditions on board KMP Muria

We sat and sat and sat. There was nowhere to go; you couldn’t walk around because there were people sitting or lying everywhere, filling all decks, in the corridors, on the stairs and even in the car park area. So we just sat there, sheltering from the sun, trying not to look at people vomiting, sometimes watching the horizon, and above all hoping the voyage would pass quickly.

At last the island of Karimun was visible. Then it felt like an age as we slowly approached it. Docking the ship took even longer and then we waited as various cargos that had spilt or toppled over during the journey were picked up. We disembarked; it felt good to walk on land again, and we quickly met our tour company representatives. Then we drank cold refreshing coconut drinks while waiting to be taken to our accommodation. We had specifically asked to be placed in a homestay near to a nice beach.

We were collected by pick-up truck and taken to a woman’s house. She said that since there were two girls and two boys, and two rooms, we would sleep girls in one room and the boys in the other. Ahem, we said, we’re husband and wife. Since our initial contact with the tour company we had been clear that we were a married couple. Oh, she said, sounding unhappy, and reluctantly put us in a room together. Later I heard her sounding suspicious about our marital status “Apparently they’re married.” This alone was enough to make us feel uncomfortable there. We weren’t made to feel at all welcome. She didn’t show us where the bathroom was or anything like that; we just got shown to our room, a plain affair, with a Javanese-style kapok mattress, a window looking out directly onto a grey wall, and the bangs and crashes of someone shaping metal outside. The sea was not visible from any part of the house, which was in a normal Javanese neighbourhood; it reminded me of my mother-in-law’s house, and I wondered what I was paying for. There was certainly no beach nearby.

Anyone who has travelled in Indonesia knows what a homestay is here; someone’s house that they have made into a mini-hostel, by addition of rooms and bathrooms, often in a separate block from the main house. This was no homestay; it was a home, and it felt deeply awkward to be told to sleep in someone’s home when that person clearly does not want you there.

We sat down in “our room” and pondered our situation for a while, before texting the tour company representative to ask for better accommodation. A group from the company came to the woman’s house and asked what the problem was. We were forced to talk to them about the issues right at the house, with the woman listening in. This was extremely embarrassing for us, but at least they agreed to find us alternative accommodation. We were told that all the hotels were full (it was holiday season), and that none of the hotels had beaches except for one expensive resort, but we were offered a room at Wisma Apung. This is a hostel out in the sea on stilts where you have to take a boat to the mainland. We went out to a jetty to look at the hostel from afar. It looked like a rickety structure, and having to pay every time you wanted to go to the main island did not appeal to us. Thankfully, we have internet on our phones, and using this, we found some phone numbers for other hotels. By phoning these hotels, we were told to check out Dewa Daru, a hotel very near the dock. We told the tour company reps to take us there, and were eventually able to negotiate to stay in a room where the air conditioning had broken at a cheaper rate. Nevertheless, we had to pay for this room on our own; it was not covered by the “package” at all. I was relieved that I had thought to bring some emergency money and that it was enough to cover this extra Rp.225,000 per night for accommodation.

Dewa Daru accommodation

Dewa Daru accommodation

By this time, it was nearly dark. We were given some food in boxes as our dinner, the kind of food that is given to musicians at performances in Solo because it is cheap: rice and a tiny amount of vegetables, a tiny piece of something else (in this case squid), and a small banana. I had been hoping to enjoy a range of Karimun food, particularly seafood, during my trip, but this was not to be the case, as over the next few days we would receive these food boxes every lunch and dinner (we got breakfast with our hotel room), with little variation.

Contrary to the information we had been given that the hotels do not have beaches, Dewa Daru is right next to a beach. Throughout our stay, tour company reps continued to assert that there is no beach there, even when we were sitting about twenty metres away from it. There is sand and then the sea. You can paddle in it, and if it wasn’t so shallow it’d be nice for swimming. If this isn’t a beach I don’t know what is. We were allowed to sleep for one night in a downstairs air conditioned room, because the people who had reserved that room, also through our tour company, had missed the ferry. After the unpleasant journey and the accommodation fiasco we were exhausted. We decided not to join the 6am breakfast timetable the following day, instead planning to relax and recover. Texting the tour company rep, we were assured that we would still receive lunch even if we didn’t follow the timetable.

The next day we had a delicious breakfast at the hotel, where the staff were extremely kind and helpful. Then we moved to the upstairs room with the broken air conditioning. Actually this room appeared nicer than the downstairs one, with great sea views. We put on our swimming gear and headed down to the beach. Relaxing for a while, going for a paddle, finding shells or reading books, it was nice to chill out and we had no regrets about not getting up at 5am and being whizzed around on a gruelling schedule. We took a stroll along the beach, heading away from the dock, and saw a man making a large boat.

The beach near Dewa Daru

The beach near Dewa Daru

Coming up to 1pm we decided to find out about lunch; we weren’t sure if it would be provided by the tour company or the hotel. Enquiring at the hotel, we found out that the tour company should provide it. According to our timetable it should have arrived at noon. The hotel staff told us how, the night before, a group had waited until 10pm to receive dinner from the tour company. We sat in the hotel lobby area and waited. It was 2pm when lunch finally arrived, a full two hours late. We ate hungrily, a meal almost identical to that the previous night, except that the squid was cooked differently.

Then we rested for a while, before heading to the beach to watch the sun set. We were so fed up by this time, and the thought of going on a gruelling tour the next day did not appeal to us. If we could have done half a day or just gone to one other island that would have been enjoyable, but a 6am to 6pm timetable with a maximum of two hours in one place, and very often less than that, was not what we wanted on holiday. We were not given the option of half days or anything else. It was either everything or nothing. We didn’t want to spend yet more money hiring ourselves a boat or a motorbike and the cash we had left wasn’t much after paying for the accommodation (there are no ATMs on the island). The thought of the six hour ferry trip back was deeply unappealing. So we decided to ask at the hotel if there was a way we could leave the following day. There was, it turned out, a fast boat. Why we had not been given this option for our outbound journey I have no idea. We asked hotel staff to get us tickets.

That evening four of the tour company reps came to our hotel and sat in the lobby. They brought fast boat tickets for us and told us not to tell anyone who we had got them from. They then explained that a number of people who had tickets for the large ferry that morning had not been able to get on it; a limit on the number of passengers had been imposed, so even if you had a ticket it was not definite you could board. They were offering fast boat tickets to all their clients because otherwise there was a risk of having to wait two days for the next ferry. They told us that we’d be able to get some money back to compensate for the activities and food we would not receive the following day, because we would have already left. We accepted their offer and took the tickets, relieved that this nightmare trip was coming to an end, and they said the reimbursement would be made in the morning.

The next morning, bags packed, we waited in the hotel lobby, chatting to Shaiful from the hotel, who had been kind and helpful to us throughout our stay. He told us that people often have problems with these tour companies that are totally unprofessional, and he told us interesting tales of Karimun. Back in the 1970s he moved from Karimun to Jepara, and the voyage took two days and two nights by sailing boat. Now he’s back in Karimun at Dewa Daru. He even gave me a souvenir guide to the island as some kind of compensation for everything we had experienced.

We had been told to pay someone from the tour company, called Tidar, for our hotel room. He sat down with us, and received our money. Then he proceeded to tell us that we would get no reimbursement for the activities and food we would miss, using as an excuse, the fast boat tickets as compensation. As you can see in the table below this article, this does not equate. I suggested politely that he give us some reimbursement and he became angry. I picked up my bags, and began walking out to where the boat was waiting, keen to get away from this horrible man. He ran after me, swearing at me, as if he was going to attack me. My husband called him off, and we quickly walked straight on to the boat.

The fast boat took only two and a half hours to reach Jepara, though it was a stomach-turning journey. I was so happy to arrive back at Jepara, where we had enjoyed the first part of our holiday.

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If you are planning a trip to Karimunjawa, you may find my advice and information in this article helpful. Above all, don’t buy a package tour, even if it is from a friend of a friend, unless you really know what you are getting, and definitely don’t pay up front like we did.

The tour company we used, as it turns out, goes by various names, including hobiwisata.com, sukawisata.com, Karimun Jawa Meriah, Karimun Jawa Murah, Karimunjawa Holiday. People who “work” for them include: Ramone, Tidar Nech, Agus and many others. This company should be avoided unless you want a holiday fail like ours.

In fact, I would argue that package tours are damaging the tourism industry in Karimunjawa. Local businesses suffer. Hotels and resorts are forced to accept lower prices through tour companies. Restaurants cannot get off the ground because cheap meals are usually included in tour packages. And, ultimately, for every tour package, a share of the money is going to people outside Karimunjawa, the agents based around Java. Buying directly from the locals is much better than giving a portion of your money to a middleman.

Table of our tour

What the tour package offered: What we got:
1. Economy return tickets on KMP Muria One way on KMP Muria (Rp. 28,500 each) and return on Kartini (Rp. 84,000 each)
2. Transportation to accommodation for duration of stay Yes
3. Cost of homestay accommodation (room for 3 people) for 4 days 3 nights No. We had to pay for suitable accommodation ourselves at the cost of Rp. 225,000 per night (a total of Rp. 450,000 because we went home a day early).
4. 8 meals We got 3 small meals from the tour company. Breakfast was included in our room rate at the hotel.
5. Grilled fish 2x We got a small piece of grilled fish once.
6. Visitor ticket 2 days I think so though I never actually got given this.
7. Boat hire 2 days No, though it was our decision not to join a timetable that would have included boat use. At the time of booking, we were not told that there would be a timetable.
8. Upwater and underwater documentation (copy of file, please bring 4GB flashdisk) No.
9. Drinking water and snacks for duration of stay No.
10. First aid equipment No.
11. Local guide fee No.
12. Karimunjawa Holiday guide fee No.
13. Coconut drink Yes.