I found this new hotel on the internet, and chose it due to its low price and convenient location in the north of Surabaya. My room came with a TV, air conditioning and very comfortable twin beds. The shared bathroom had hot water, and a separate toilet was also available.
The small hotel has nine rooms, of which three have windows (including mine). In fact I was given a choice of rooms, a nice touch. The owner and his wife who staff the hotel were polite throughout our email exchange and in person. There is one bathroom and one toilet per three rooms, which means that if all the rooms were full there would be six people per toilet. Luckily I was the only person on my floor so I actually had the bathroom all to myself
The hotel was spotlessly clean; it only opened in December 2011 so everything is fairly new. All the facilities worked perfectly. If you are looking for value for money in the north of the city, a few minutes walk from ITC mall and Pasar Atom, @thome is a great option.
However, there are a couple of reasons why I would not recommend this hotel for everyone. The immediate vicinity of the hotel is very rundown; it is essentially in a former shop, and the block is mainly closed down, derelict, used by wholesale sellers, or (relating to my other complaint) being renovated. The wall at the end of the street was covered in graffiti, rubbish littered the street and I saw several gigantic rats. Returning to the hotel at night down this narrow, dark and empty street would certainly unsettle some people. Secondly, the hotel is rarely staffed; most of the time there is no one in reception, so anyone could walk in, and I did have to wait when I wanted to ask something.
@thome is up this unwelcoming street
I stayed two nights at @thome and was woken at around 7.30am by really loud banging. I assumed the owner was fixing something in the hotel, but when I went outside I saw that the neighbour two doors down was having a wall knocked down. Since the buildings are adjoining the sound echoed throughout the entire hotel; I could feel the floor shaking if I stood in the wrong place.
If you want to stay in the north of Surabaya, and get air conditioning, a TV and hot water for only Rp. 90,000 (around US$9) per night, and you want to be up and out every morning and stay out until 5pm to avoid the noise, @thome is excellent value for money. The smart, modern rooms, overall cleanliness and friendly staff make the place what it is. If the area immediately outside the hotel was improved, I would be able to recommend @thome.
If @thome sounds like the kind of hotel you’re looking for, their website is here, and they’re also on Agoda.